Course Overview
This program is designed for professionals aiming to transition into leadership roles such as Team Lead or Account Manager within the US Healthcare RCM industry. Learn to manage teams, drive KPIs, handle clients, and achieve operational excellence.
Through hands-on training with real-world scenarios and industry-standard tools, you'll gain the expertise needed to lead teams effectively and drive performance in healthcare revenue cycle management.
Download Course Content
Included in this download:
- Complete TL/AM Training Manual (PDF)
- Team Management Process Guide
- KPI Tracking Reference Materials
- Client Communication Worksheets
- Leadership Scenarios with Solutions
- Industry Terminology Glossary
Course Modules
Our structured curriculum covers all essential aspects of team leadership and account management:
Introduction to US Healthcare & RCM Workflow
Understanding the end-to-end US Healthcare RCM process and its key components.
Roles & Responsibilities of TL and AM
Detailed understanding of Team Lead and Account Manager roles in healthcare Domain.
Performance Metrics & KPIs
Tracking productivity, quality, TAT, aging, denial trends and other key metrics.
Team Management & Motivation
Techniques for effective team management, motivation, and performance improvement.
Client Communication & Review Handling
Professional communication, call etiquettes, and effective client review management.
Reporting & Data Analysis
Creating dashboards, analyzing data, and presenting performance reports.
Process Improvement & Audit Readiness
Identifying improvement opportunities and preparing for internal/external audits.
Leadership & Conflict Resolution
Developing leadership skills and handling team conflicts and escalations.
Compliance, HIPAA & Risk Mitigation
Understanding compliance requirements, HIPAA regulations, and risk management.
Interview Preparation & Career Guidance
Resume building, interview skills, and career advancement strategies.
Key Learning Outcomes
Upon completion of this course, you will be able to:
End-to-End RCM Workflow
Understand the complete US Healthcare RCM process from patient registration to payment collection.
Team Handling & Performance Management
Effectively manage teams, set performance expectations, and drive results.
KPI Tracking & Analysis
Set, monitor, and analyze key performance indicators for team and process optimization.
Client Communication & Escalation Management
Handle client communications professionally and manage escalations effectively.
Reporting & Dashboard Creation
Create comprehensive reports and dashboards to track performance metrics.
Process Improvement & SLA Management
Identify process gaps and implement improvements while managing service level agreements.
Leadership & People Management
Develop leadership skills to motivate teams and drive performance excellence.
Root Cause Analysis & Corrective Actions
Conduct root cause analysis for performance issues and implement corrective actions.
Compliance & Quality Standards
Ensure adherence to HIPAA regulations, compliance requirements, and quality standards.
Course Duration
6-8 Weeks
Online Interactive Sessions
Weekday & Weekend Batches
Course Fee
Contact for Pricing
Installment plans available
Early bird discounts
Placement Assistance
Resume Creation
Resume & Profile Creation
Interview preparation
Who Should Enroll?
- Currently working as Subject Matter Expert
- Experienced Medical Billing or RCM professionals aspiring for leadership roles
- Anyone who is above Sr. Associate designation and looking to upskill in team management and client coordination
- Professionals with minimm 1+ years of experience in US Healthcare RCM as ATL or TL
- Individuals with strong communication and working as Team Coach or Process Trainer
- Graduation and 5 Yr+ Experience is mandetory
Benefits of Joining
- Real-time case studies and role-based scenarios
- Hands-on reporting and leadership exercises
- Mentorship from experienced US Healthcare professionals
- Certification on successful completion
- Increased chance of promotion or internal movement to TL/AM roles
- Practical exposure to industry tools and dashboards
- Networking opportunities with industry professionals
- Resume building and interview preparation support
Career Pathways
Graduates of our program qualify for these rewarding leadership positions:
Average salary range: 6 - 15 LPA per year
Opportunities with healthcare Domain, hospitals, clinics, and RCM firms
Enroll Now